We would rather hear about a problem than lose your trust. A director reads every complaint.
1. How to complain
Email hello@the15.co.uk with "Complaint" in the subject line.
Tell us what happened, when, and what you would like us to do.
2. What happens next
- We acknowledge your complaint within 2 Working Days.
- A director who was not involved investigates it.
- We send you a full written response within 10 Working Days. If we need longer, we tell you why and when you will hear from us.
3. If you are still unhappy
Reply to our response and a different director will review the decision.
If your complaint is about how we handle your personal data, you can contact the Information Commissioner's Office at ico.org.uk.
If your complaint is about how we comply with the rules for recruitment agencies, you can contact the Fair Work Agency, which took over the role of the Employment Agency Standards Inspectorate in April 2026.
4. Learning from complaints
We record every complaint and review them each quarter, so the same problem does not happen twice.
Contact: hello@the15.co.uk.